... suck. Sorry we're all behind on email feedback responses--we discovered that we've got an infestation here in Skritter HQ (likely brought on by a bird nesting in our secret chimney), and so we've been spending the last few days cleaning everything, throwing away what we can't clean, and waiting for the exterminator to come on Tuesday and tell us whether we have to throw away what we can't stand to throw away.
We're hoping to get done cleaning in the next couple days and get caught up, so until then, thanks for your patience.